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PORT FORWARD NETWORK UTILITIES REGISTRATION INFORMATION DOWNLOAD

If you are using a router/firewall/switch:.If the issue persists, continue troubleshooting below.Ensure that no other applications are running (updates, p2p downloads, anti-virus etc.).Test for resolution: Check your speed immediately after rebooting If you are sharing this connection with other computers / devices, please ensure that the other devices are completely powered off.Do you have an alarm system connected to the same line as the DSL Internet service? If so, does it have a DSL filter installed (often a special filter from the alarm system manufacturer will be required).Are you using the provided hardware and cabling? Please ensure the phone cable connected to the modem is no longer than 6 feet in length.If this is done, power-cycle the modem again as outlined in step #1. Reboot / restart your computer (and router, if applicable)Įnsure that all devices ** except** your modem (phones, answering machines etc.) that plug into you home phone jacks are connected with DSL Line filtersĪlternately, disconnect all devices except the modem to determine if the problem may be with one of the filters, devices or other telephone jacks.

This is done by unplugging the power from the back of your modem for 1 minute. Speed degradation can be caused by varying factors, so complete and thorough troubleshooting is required for resolution.

PORT FORWARD NETWORK UTILITIES REGISTRATION INFORMATION DOWNLOAD

Please review these troubleshooting steps if you experience slower than expected download and/or upload speeds on your line. Your issue will be reviewed as soon as possible. If you require further assistance, please log on to MyPrimus and submit a Support Request (Support Ticket) to our Technical Support team. Plug the modem into another phone jack with the same telephone number.No filter is to be installed on the modem’s phone line. Ensure all devices (phones/fax/answering machines/etc.) all have filters installed on their respective phone lines.Are there any other devices on the same phone number as the modem? If so, temporarily unplug their telephone cables to ensure they are not causing interference.Have you tried replacing the phone cable between the phone jack and the modem?.Do you have an alarm system utilizing the same line as the DSL Internet connection? If so, does it have a DSL filter installed (often a special filter from the alarm system manufacturer will be required).Is there a phone filter or splitter between the phone jack and the modem? If so, please disconnect it and connect the modem directly to the phone jack.Are you using the provided hardware and cabling? Please ensure the phone cable is no more than 6 feet in length. Noise or static on the phone while the modem is connected (if there is no static without the modem) indicates a missing, faulty or incorrectly connected filter.Noise or static with the modem removed indicates a possible problem with the line.Unplug the modem and check for noise or static on the telephone line.Is there dial tone in this phone jack? If no dial-tone, check the other jacks for this phone number.Ensure that your modem is plugged into a wall jack on the same phone number that your DSL Internet service is assigned to.This can be done by unplugging it, leaving off for 1 minute, and then plugging back in.Įnsure that the telephone cable is securely connected to both the modem and the telephone wall outlet. Please review the troubleshooting steps below.Įnsure your modem is plugged in, and powered on. This can be caused by many different factors, so complete and thorough troubleshooting on this issue is needed. Loss of line sync occurs when your modem's 'DSL' “Broadband”, or 'Line Sync' light is flashing or completely off. It must be present for anything to work properly. Line sync is to DSL internet what Dial-Tone is to your normal home phone. Troubleshooting or 'ADSL' or 'DSL' or 'Broadband' light is blinking or off on modem/gateway

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